1. Service Cancellation Policy
At Digital Product Hub FZC LLC, we understand that circumstances may change. Our cancellation policy outlines the conditions under which a service order can be canceled.

Eligible Cancellation Cases:

• If the service has not been initiated or activated, customers may request cancellation within 2 days of purchase.
• If we are unable to fulfill the service due to internal limitations, the customer will be eligible for cancellation and a full refund.
• If an incorrect service was purchased due to a technical issue, the customer must notify us immediately for correction or cancellation.

Non-Cancellable Cases:

• Once the service has been initiated, setup, or delivered, cancellation will not be possible.
• If the delay in service delivery was due to the customer’s failure to provide necessary information.
• Services that include third-party licenses, software, or hosting fees are non-cancellable once processed.

2. Service Replacement Policy
We strive to provide the highest quality of service. If a service does not meet the agreed-upon terms, a replacement may be considered under the following conditions:

Eligible Replacement Cases:

• If the delivered service does not match the initial agreement or purchase specifications.
• If a major technical issue prevents the service from functioning as intended.
• If an incorrect service was provided due to an internal system error.

Non-Replacement Cases:

• If the customer changes their mind or prefers another service after activation.
• If the issue results from third-party interference or modifications by the customer.
• If the service has been used beyond the agreed-upon conditions.

3. Request Process for Cancellation or Replacement

• Customers must submit a request via amr (@) didgitalphub.com within 2 days of the service purchase.
• The request must include the order ID, reason for cancellation or replacement, and relevant details.
• Our team will review the request and respond within 5 business days with the appropriate resolution.

4. Contact Information
For any cancellation or replacement inquiries, please contact us:

• Company Name: Digital Product Hub FZC LLC
• Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

By purchasing our services, you acknowledge and agree to this Cancellation & Replacement Policy. We encourage customers to review service details before placing an order.2