1. Service Delivery Process

• Once a service order is placed and payment is confirmed, customers will receive a confirmation email or SMS with their service details.
• The service activation or implementation process will begin within 2 business days, depending on the nature of the service purchased.
• Customers will be notified once the service is fully set up or delivered.

2. Service Fulfillment Conditions

• Our services are delivered digitally or remotely unless otherwise specified.
• Some services may require customer input or documentation before activation; any delays in providing necessary information may impact delivery time.
• Service timelines vary based on complexity and customization requirements.

3. Free Service Add-ons

• Certain service packages may include complimentary add-ons or features. Details will be specified on the service page or during checkout.

4. Estimated Service Delivery Timeframe

• Standard Services: Typically activated within 2 business days after payment confirmation.
• Custom Services: Delivery times will be communicated based on the project scope and requirements.

5. Payment Confirmation

• Customers will receive an email/SMS notification confirming their payment and service details.
• If a payment confirmation is not received within 24 hours, customers should contact our support team.

6. Service Restrictions

• Our services are not available in OFAC-sanctioned countries or any restricted regions as per UAE laws.
• Certain services may have eligibility requirements based on business needs or technical feasibility.

7. Service Tracking & Updates

• Customers will receive progress updates via email or dashboard notifications (if applicable).
• Any unexpected delays due to external factors will be communicated promptly.

8. Failed Service Delivery

• If we are unable to deliver a service due to customer-related issues (e.g., lack of required information), the customer will be contacted for resolution.
• Failure to provide the required details within a specified timeframe may result in service cancellation without a refund, as per our refund policy.

9. Contact Information
For any service-related inquiries, please contact us:

• Company Name: Digital Product Hub FZC LLC
• Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

This policy ensures transparency in our service delivery process, providing customers with clear expectations and reliable support.