Refund Policy

1. General Refund Terms
At Digital Product Hub FZC LLC, we strive to provide high-quality digital services. Due to the nature of our services, refunds are only issued under specific conditions outlined below.

2. Eligibility for Refund
Refunds may be considered in the following cases:

• If the service has not been delivered or activated due to an internal issue from our side.
• If the service provided does not match the agreed-upon scope as per the initial purchase agreement.
• If a duplicate payment was made due to a system error.

3. Non-Refundable Services
Refunds will NOT be provided in the following cases:

• If the service has already been delivered, initiated, or accessed by the customer.
• If the delay in service delivery was due to missing or incorrect information provided by the customer.
• If the customer changes their mind after the service has started.
• For any third-party software, hosting, or licensing fees associated with the service.

4. Refund Request Process

• Customers must submit a refund request by emailing amr (@) digitalphub.com within 2 days of the initial purchase.
• The request must include the order ID, reason for the refund, and any relevant documentation.
• Our team will review the request and respond within 7 business days.

5. Refund Processing Time

• Approved refunds will be processed to the original payment method within 10 to 45 days, depending on the bank’s processing time.
• Customers will receive a confirmation email once the refund is initiated.

6. Contact Information
For any refund-related inquiries, please contact us:

• Company Name: Digital Product Hub FZC LLC
• Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

By purchasing our services, you agree to this Refund Policy. We encourage customers to review service details carefully before making a purchase.